Questions & answers
Before you take
the next step.
Clear expectations about the enquiry process, legal costs and the limits of what a website can tell you.
Does an enquiry mean my case has been accepted?
No. A lawyer must first consider the scope, any conflict of interest and whether the matter can be taken on. The relevant engagement is then agreed separately.
Can you guarantee that I will recover money?
No. Legal options and practical prospects depend on the evidence, the parties involved, applicable law and whether any claim can be enforced.
What does legal assistance cost?
The initial consultation is free of charge. Before instructing further work, ask the responsible lawyer for the fee basis, VAT, external costs and payment arrangements. Free initial consultation does not mean that subsequent legal work is free or that a recovery is guaranteed.
What should I prepare?
A timeline, the platform’s website address, agreements, payment dates and copies of relevant correspondence. Keep the originals. Do not put passwords, identity documents or full bank statements in the initial website form.
Can I contact my bank or report a concern myself?
Yes. You do not need to use this website to contact your bank, payment provider, police or regulator. Check their official channels directly. Do not wait for a reply from this website if a deadline may apply.
Are digital assets or overseas platforms always covered?
No. You may explain these circumstances in an enquiry, but the relevant lawyer must confirm whether the matter falls within their practice and which steps, if any, are available.
An enquiry checklist
Keep it short.
Keep the originals.
- The platform or organisation’s name and website address.
- A short timeline of the events and your main concern.
- The type of payment and approximate dates.
- Any reply to a complaint or withdrawal request.
- Any deadline you have been given.
Keep sensitive documents for a channel agreed with the responsible lawyer.
Your next step
Put your questions
into perspective.
Outline what happened. The appropriate next step depends on your circumstances.